Terms & Conditions

These Terms & Conditions ("Terms") are a contract between Koru Solutions ("Koru Solutions", "we", "us", "our"), registered in Estonia under company number 17373550, and the mediation practice or mediator identified on the applicable order or sign-up form ("you", "your", the "Practice") for use of resolvio (the "Service" or "Platform").

Our Privacy Policy and, where you process your clients' personal data through the Service, our Data Processing Agreement are incorporated into these Terms by reference. Where "Client" is used below, it means an individual whose financial disclosure or case information you or your staff enter into, or invite into, the Service in connection with a mediation you conduct.

1. Acceptance & eligibility

By creating an account, or by continuing to use the Service after being given notice of these Terms, you accept them on behalf of the Practice. The individual accepting these Terms confirms they are authorised to bind the Practice to them. You must be a genuine provider of mediation services to use the Service; the Service is not intended for consumer or personal use.

We do not require membership of any particular professional or regulatory body as a condition of signing up. You remain solely responsible for meeting whatever professional, regulatory, and insurance obligations apply to your own mediation practice, independently of your use of the Service.

2. The service

resolvio is case- and document-management software for family mediation, including tools to collect, organise, and review financial disclosure; AI-assisted analysis of uploaded documents; and generation of supporting outputs such as Form E and D81 documentation. The Service is a tool to assist your mediation practice — it does not provide legal or financial advice, does not conduct mediation itself, and does not replace your own professional judgement. See "AI-assisted processing & accuracy" below.

We may add, change, or discontinue features of the Service from time to time. We'll give you reasonable notice before any change that materially reduces the core functionality you're subscribed for.

3. Subscription, fees & billing

Access to the Service is provided on a subscription basis, at the plan and price shown at sign-up or on our pricing page. Fees are billed in advance on a monthly or annual cycle, as selected, and are exclusive of any applicable tax unless stated otherwise. Payments are processed by our payment provider, Stripe; we do not store your full card details.

New accounts start with a 10-day free trial. You will not be charged during the trial. If you take no action, the subscription you selected begins automatically at the end of the trial unless you cancel before it ends.

We may change our fees on renewal. We'll give you at least 30 days' notice of any price increase taking effect on your account; continuing to use the Service after that date means you accept the new price. Except where required by law or expressly stated otherwise, fees already paid are non-refundable, including where you cancel partway through a billing period.

4. Cancellation & suspension

You may cancel your subscription at any time from your account settings, or by contacting us. Cancellation takes effect at the end of your current billing period; you retain access until then.

We may suspend or restrict your access if: payment is overdue and not resolved within a reasonable period after we notify you; we reasonably believe you're in breach of these Terms (including the "Acceptable use" section); or we reasonably believe continued access would pose a security or legal risk to us, you, or your Clients. We'll tell you why, and for how long, wherever we reasonably can.

5. Data on termination

When your subscription ends — whether you cancel, it lapses through non-payment, or we terminate it — your Case Data (including Client financial disclosure) remains available for export for 60 days. During this period you can reactivate your subscription to regain full access, or export your data.

After the 60-day period, we will permanently delete your Case Data from the Service, except where we're required to retain specific records for our own legal, accounting, or regulatory obligations (see our Privacy Policy). You're responsible for exporting anything you need before this period ends.

6. Data protection & roles

As set out in our Privacy Policy, Koru Solutions is the data controller for account and case-management data, and acts as a data processor on your behalf for the financial disclosure documents and information your Clients submit — you are the data controller for that disclosure data. Where you process personal data through the Service, the terms of our Data Processing Agreement apply in addition to these Terms.

You're responsible for having a lawful basis to collect and process your Clients' personal data, for giving your Clients appropriate privacy information, and for your own compliance with data protection law as a controller.

7. AI-assisted processing & accuracy

The Service uses AI models to help identify, categorise, and extract information from uploaded financial documents, and to flag information that appears missing or inconsistent. This is provided to speed up and support your own review — it is not a substitute for it. AI-extracted figures, document classifications, and completeness checks may occasionally be incomplete or inaccurate.

You are responsible for independently checking and verifying all figures, documents, and disclosure information — whether entered manually or extracted by the Service — before relying on them in mediation, in any document you produce for a Client or court, or in any other professional context. We do not warrant that AI-assisted or system-calculated outputs are complete, accurate, or fit for any particular legal purpose.

8. Acceptable use

You agree not to, and not to permit anyone using your account to:

• use the Service for any unlawful purpose, or in a way that breaches any applicable law or regulation;
• upload or process personal data you're not lawfully authorised to collect or process;
• attempt to gain unauthorised access to the Service, other accounts, or our systems, or interfere with the Service's normal operation;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law gives you the right to do so despite this restriction;
• use the Service to build a competing product, or resell or sublicense access to the Service without our written agreement.

9. Intellectual property

We (and our licensors) own all intellectual property rights in the Service itself, including its software, design, and underlying technology. Nothing in these Terms transfers any of that to you. As between you and us, you and your Clients retain ownership of the Case Data and other content you submit to the Service; you grant us the rights necessary to host, process, and display that content solely to provide the Service to you.

10. Confidentiality

Case Data, and any other non-public information either party learns about the other in connection with these Terms, is confidential. Each party will protect the other's confidential information with reasonable care and only use or disclose it as needed to perform its obligations under these Terms, as required by law, or as otherwise permitted under our Privacy Policy or Data Processing Agreement. Nothing here overrides the confidentiality and without-prejudice status that mediation communications and documents may separately have under applicable mediation practice or law.

11. Warranties & disclaimers

We'll provide the Service using reasonable skill and care, and will use reasonable efforts to keep it available, secure, and free of material defects. Except as expressly stated in these Terms, the Service is provided "as is", and to the fullest extent permitted by law we exclude all other warranties, whether express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

12. Limitation of liability

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

Subject to that, our total liability to you arising out of or in connection with these Terms — whether in contract, tort (including negligence), or otherwise — is limited to the total fees you paid us in the 12 months before the event giving rise to the claim. Neither party is liable to the other for any indirect or consequential loss, or for loss of profits, revenue, business, or data, arising out of or in connection with these Terms.

13. Indemnity

You agree to indemnify us against any claims, losses, or costs (including reasonable legal fees) arising from your breach of these Terms, your breach of your obligations as a data controller, or your unlawful use of the Service.

14. Term & termination

These Terms apply for as long as you have an active subscription. Either party may terminate for the other's material, uncured breach with 30 days' written notice specifying the breach, if it remains unresolved at the end of that period. We may also terminate immediately if required to do so by law, or where continued provision of the Service to you would put us in breach of a legal or regulatory obligation.

15. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll notify account holders by email or via the Platform at least 30 days before they take effect. Continued use of the Service after that date means you accept the updated Terms; if you don't agree, you should stop using the Service and may cancel your subscription.

16. Governing law & jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any such dispute or claim.

17. General

• Assignment — you may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honour them.
• Severability — if any part of these Terms is found unenforceable, the rest remains in effect.
• Entire agreement — these Terms, together with the Privacy Policy and (where applicable) the Data Processing Agreement, are the entire agreement between us regarding the Service, and supersede any prior discussions or agreements on that subject.
• Notices — we may give you notice via email or through the Platform; you should ensure your account contact details are kept up to date.
• Force majeure — neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control.

18. Contact

Questions about these Terms? Get in touch with us here.